In an effort to provide you with the best and fastest possible service, we have provided the answers to common questions below. If your question is not answered in this FAQ, please contact us.
Do you have this product in stock?
We strive to maintain a large inventory of products for your convenience. However, when we do not have an item in stock we will attempt to drop ship them item from our supplier. Consequently, sometimes you may receive your order in separate shipments.
Can you tell me more about a particular product?
FarmVet offers hundreds of products and lists technical specification information and caution warnings for most all items. We cannot give you more information on individual products than what is shown on our website. Please visit the manufacturer's web site for further compatibility and specification information.
How do I return a product?
Please e-mail firstname.lastname@example.org
with the following:
- Order number
- The product name and size in question to return.
- A reason for your return
We will contact you as soon as possible with instructions. A 15% restocking fee will be charged on all returned products.
Federal Law prohibits the return of prescription medications. All claims for shortages or damages must be reported within 72 hours of delivery. All returns for non-medication products must be within 30 days and have prior approval. Sorry, vaccines and special order items are non-returnable.
How do I cancel a backordered item?
Send an email with your order number and the item part number and description to email@example.com. We will respond with an email confirmation of the cancellation.
How do I cancel an order that was just placed?
You can attempt a cancellation by sending an email to firstname.lastname@example.org
. Please include your name and order number in the e-mail. You may call to cancel an order at (888) 837-3626.
In the event that we have shipped refrigerated/perishable products prior to being notified of your desire to cancel, we cannot guarantee cancellation.
How much does this product cost?
All current product pricing is available from our website. You can use the search feature, or browse our website using the categories on the left navigation bar.
Can I stop by FarmVet to pickup/place an order?
We are open to the public Monday - Friday 8AM-4PM. You can order ahead and pick up your order, or you can browse around our warehouse/store and find what you need then. We look forward to seeing you!
Will you give me a quote for the items that I want to order?
We can give you price quotes by email, telephone, or fax. Though, the best way to get a quote is to build an order in your shopping cart, adding or deleting items as you please. In this way, you can effectively create your own quote and then place the order securely online.
Do you offer rebates?
Products purchased from FarmVet are eligible for current manufacturer rebates. If a product currently has a manufacturer rebate, then you can usually get the rebate forms from the manufacturer's web site or we will send the rebate with the product(s). Sometimes the rebate form is included with the product.
Can you send me a catalog?
Printed catalogs are available upon request. Please complete our online form if you are interested.
Can you remove the credit card authorization on my canceled order?
Usually we are able to remove credit card authorizations. Here is how the credit card authorize/charge process works:
When you place an order online you authorize us to capture the amount of the order with your credit card company. The authorization allocates the funds to us, and reduces the available funds to you. Your card is NOT charged yet though - no transaction has taken place. The authorization will be automatically removed within one billing cycle if we do not charge the card. When the order ships in part or in whole, then we charge the authorized amount.
Do you handle international orders?
Currently, FarmVet can ship Internationally on a case by case basis. Please contact Helen: Helen@farmvet.com, 888.837.3626 ext.5616 for a price quote.
What is the shipping policy?
Please click HERE
for the shipping policy
Can you ship prescriptions anwhere in the United States?
FarmVet cannot ship Prescriptions to ME, HI, AK, NC, MT
What are the methods of payment?
We accept MasterCard, Visa, and American Express. Credit cards must be issued by a US bank with a US billing address. You can place your order using a credit card securely online from our web site at any time. Please note that we do not ship to Post Office Boxes. You can also prepay by sending a check or money order. Personal or company checks will take about 1 week to clear before we ship. We do not accept COD orders.
When will I be charged?
The way you are charged depends on the payment method you used. For online payment by credit, ATM, debit or check card, the payment amount is authorized and held by your financial institution at the time you place your order. Your account is actually charged when your orders ships.
Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.
Can I get a reseller discount?
If you are a reseller, please call us to discuss this possibility at 888-837-3626.
We didn't answer your question?