FREQUENTLY ASKED QUESTIONS:
DO YOU HAVE THIS PRODUCT IN STOCK?
We strive to maintain a large inventory of products for your convenience. However, when we do not have an item in stock we will attempt to drop ship the item from our supplier. Consequently, sometimes you may receive your order in separate shipments.
CAN YOU TELL ME MORE ABOUT A PRODUCT?
FarmVet offers hundreds of products and lists technical specification information and caution warnings for almost all items. We cannot give you more information on individual products than what is shown on our website. Please visit the manufacturer's web site for further compatibility and specification information.
DO I QUALIFY FOR A RETURN?
Please e-mail email@example.com with the following:
- Order number
- The product name and size in question to return.
- A reason for your return
We will contact you as soon as possible with instructions. A 15% restocking fee will be charged on all returned products.
Please Note: Federal Law prohibits the return of prescription medications. All claims for shortages or damages must be reported within 72 hours of delivery. All returns for non-medication products must be within 30 days and have prior approval. Vaccines and special order items are non-returnable.
WHAT ARE THE DISCOUNT CODE EXCLUSIONS?
Discount Codes can never be applied to Prescriptions, Vaccines, Dewormers, Ulcergard, Perfect Products, EquiFit, Merial, Nutramax, Sports Innovations, Thinline, Zoetis, Equinety, Boehringer Ingelheim, Pfizer, Centurion, Vitafloor, Theraplate, Back On Track, Horseware Ireland, Arenus, Seresto Collars, Equimax, Sparmectin, Phoenix West, All Therapy Items and some additional manufacturer price-protected items. Discount Codes cannot be combined with other Sales or Promotional Offers. Not valid at any Mobile Store Location unless explicitly stated.
AUTO-SHIP ITEMS I NEED REGULARLY?
When trying to set up Auto-ship on products, you must first have that product in your online shopping cart. Items that qualify for Auto-ship will have the circle "Auto-ship Icon" on the product page. During checkout you will be given the option to add that item to Auto-ship. Select your frequency and then continue placing your order. Your order does not have to be placed for your Auto-ship to start. Once your Auto-ship is set, you can always manage your frequency or cancel your items in the My Account Section under "Auto-ship". If you add auto-ship during checkout, and change your mind, make sure to go to your My Account section and cancel it to ensure no future shipments are processed.
A 5% Auto-ship Discount will be applied to all qualifying items on your first auto-ship order. The discount will not be applied to the order you place when you are setting up Auto-ship. If you would like to receive the discount on all orders, add the item to your cart and go through the checkout process. You will not have to checkout but you will be able to add the item to auto-ship and you will receive the discount on all future orders.
All orders do not apply for a 5% Auto-Ship discount. Price-Protected items (see discount code exclusions) will not apply for the 5% discount. You will be able to tell whether your item applies or not based on the verbiage on the product page.
A email will be sent to the address on file one week prior to shipment. At that time you can add/edit or cancel your Auto-ship Order. Refunds will be on a case-by-case basis once an item has shipped.
HOW DO I CANCEL A BACKORDERED ITEM?
Send an email with your order number and the item part number and description to firstname.lastname@example.org. We will respond with an email confirmation of the cancellation.
HOW DO I CANCEL AN ORDER THAT WAS JUST PLACED?
You can start the cancellation process by sending an email to email@example.com. Please include your name and order number in the e-mail. You may call to cancel an order at (888) 837-3626. In the event that we have shipped refrigerated/perishable products prior to being notified of your desire to cancel, we cannot guarantee cancellation.
CAN I PICKUP MY ORDER IN-STORE?
We have brick-and-mortar stores in Wellington, FL and Franklin, TN. Visit our Contact Us page for hours. You can order ahead and pick up your order, or you can browse around and find what you need then. We look forward to seeing you!
CAN I GET A QUOTE FOR MY ORDER?
We can give you price quotes by email, telephone, or fax. Though, the best way to get a quote is to build an order in your shopping cart, adding or deleting items as you please. In this way, you can effectively create your own quote and then place the order securely online.
DO YOU OFFER REBATES?
Products purchased from FarmVet are eligible for current manufacturer rebates. If a product currently has a manufacturer rebate, then you can usually get the rebate forms from the manufacturer's web site or we will send the rebate with the product(s). Sometimes the rebate form is included with the product.
CAN YOU REMOVE THE CREDIT CARD AUTHORIZATION ON MY CANCELLED ORDER?
Usually we are able to remove credit card authorizations. Here is how the credit card authorize/charge process works:
When you place an order online you authorize us to capture the amount of the order with your credit card company. The authorization allocates the funds to us, and reduces the available funds to you. Your card is NOT charged yet though - no transaction has taken place. The authorization will be automatically removed within one billing cycle if we do not charge the card. When the order ships in part or in whole, then we charge the authorized amount.
WHO DO I CONTACT REGARDING MY ANIMAL'S PRESCRIPTION MEDICATION?
Please call our pharmacist at 888-837-3626 Monday-Friday, 8:00AM - 5:00PM Central Time or email firstname.lastname@example.org.
Voicemail service will be available after these hours as well. Our pharmacist will respond within 24 hours of your call or email.
CAN YOU SHIP PRESCRIPTIONS ANYWHERE IN THE USA?
FarmVet cannot ship Prescriptions to Puerto Rico, Hawaii, Alaska or North Carolina.
WHAT PAYMENT METHODS DO WE ACCEPT?
We accept payments via credit card (American Express, Discover, Mastercard, and Visa), cash, checks, money order, EFTs, and PayPal. Credit cards must be issued by a US bank with a US billing address. You can place your order using a credit card or PayPal securely online from our web site at any time. Please note that we do not ship to Post Office Boxes.
You can also prepay by sending a check or money order, or with an ACH payment. Personal or company checks will take about 1 week to clear before we ship. If you are interested in paying with ACH for your order, we will send you a form to securely enter your bank account information for payment.
For in-person purchases, you may pay via credit card, cash, or check. We do allow customers to store cards securely in our system to be used for in person purchases.
We do not accept COD orders.
WHEN WILL I BE CHARGED?
For online purchases, the order amount is authorized and held by your financial institution at the time you place your order. If your order ships from multiple locations, you will see the authorization amount drop to the first shipment total and the combination of charges to your account will equate to the order total. Your account is not charged until your orders ships. Orders placed to be paid with EFT, cash, check, and money orders must be paid in full prior to the order shipping.
Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.
For any billing or payment questions or concerns, please contact our accounting department by emailing email@example.com or calling 888.837.3626 ext. 2002.
CAN I GET A RESELLER DISCOUNT?
If you are a reseller, please call us to discuss this possibility at 888-837-3626.
STILL HAVE QUESTIONS?
CONTACT US:firstname.lastname@example.org or (888)837-3626.