FREQUENTLY ASKED QUESTIONS:

DO I QUALIFY FOR A RETURN?

Please email sales@farmvet.com with the following:

Your order number
The product name and size
The reason for your return

We will contact you as soon as possible with instructions. A 15% restocking fee applies to all returned products. Clearance items such as blankets, fly sheets, and other wearables are not eligible for return. Therapy items are also non-returnable.

Please note: Federal law prohibits the return of prescription medications. If you return one of these items without approval, the item will be destroyed, and no refund issued. Claims for shortages or damages must be reported within 72 hours of delivery. All non-medication returns must be made within 30 days and have prior approval. Vaccines and special-order items are non-returnable.

WHAT ARE THE DISCOUNT CODE EXCLUSIONS?

Discount Codes cannot be applied to prescriptions, vaccines, dewormers, Ulcergard, or items from the following manufacturers: AgriLabs, Andis, Arenus, Back on Track, Bimeda, Biomedica, Boehringer Ingelheim, Centurion, Durvet, Elanco, EquiFit, Equine Elixirs, Equine Products, Equinety, First Companion, Flexineb, HayGain, Horse Cents, Horseware Ireland, InterVet, LumaSoothe, MagnaWave, McCauley Bros., Merck, Merial, Neogen, NovaVive, Nutramax, Oster, Perfect Products, Pfizer, Sparhawk Laboratories, Sport Innovations, TheraPlate, ThinLine, VedCo, Vitafloor, Zoetis, Garmin, all therapy items, and certain additional price-protected products.

Discount Codes also cannot be combined with other sales or promotional offers. They are not valid at any mobile store location unless explicitly stated.

HOW DO I MANAGE MY AUTO-SHIP ORDERS?

To set up Auto-Ship, first add the desired product to your online shopping cart. Items that qualify will display the “Auto-Ship” icon on the product page. During checkout, you’ll have the option to set up Auto-Ship and select your preferred frequency.

A 5% Auto-Ship Discount will apply to all qualifying items beginning with your first auto-ship order. This discount does not apply to your initial setup order. Price-protected items (see exclusions above) do not qualify. Eligibility is listed on each product page.

An email notification will be sent one week prior to shipment, allowing you to edit or cancel your Auto-Ship order. Refunds after shipment will be handled on a case-by-case basis.

HOW DO I CANCEL A BACKORDERED ITEM?

Send an email with your order number and the item’s part number and description to sales@farmvet.com. We will confirm the cancellation by email.

HOW DO I CANCEL AN ORDER THAT WAS JUST PLACED?

To cancel an order, email sales@farmvet.com with your name and order number, or call us at (888) 837-3626. Please note that if refrigerated or perishable items have already shipped, cancellation may not be possible.

CAN I PICK UP MY ORDER IN-STORE?

Yes! We have brick-and-mortar stores in Wellington, FL, and Versailles, KY, plus a pickup-only warehouse in Franklin, TN. Visit our Contact Us page for store hours. You can order ahead for pickup in Franklin or shop in person at our Wellington and Versailles locations.

CAN I GET A QUOTE FOR MY ORDER?

We can provide quotes by email, phone, or fax. The easiest way to generate a quote is to build an order in your online shopping cart. You can add or remove items freely to create your own quote before checking out.

DO YOU OFFER REBATES?

Products purchased from FarmVet are eligible for current manufacturer rebates. If available, rebate forms can typically be found on the manufacturer’s website or included with your shipment.

DO YOU HAVE THIS PRODUCT IN STOCK?

We strive to maintain a large inventory of products for your convenience. However, if an item is not in stock, we will attempt to drop ship it directly from our supplier. As a result, you may occasionally receive your order in separate shipments.

CAN YOU TELL ME MORE ABOUT A PRODUCT?

FarmVet offers thousands of products, each with detailed technical specifications and caution information whenever available. We cannot provide additional information beyond what is listed on our website. For further compatibility or specification details, please visit the manufacturer’s website.

CAN YOU REMOVE THE CREDIT CARD AUTHORIZATION HOLD ON MY CANCELED ORDER?

In most cases, yes.

When you place an order, your credit card company authorizes (but does not charge) the total amount. This temporarily allocates the funds to us. If your order is canceled and no charge is processed, the authorization will automatically expire—typically within one billing cycle. Charges are only applied when an order ships in part or in full.

WHO DO I CONTACT REGARDING MY ANIMAL'S PRESCRIPTION MEDICATION?

Please call our pharmacist at (888) 837-3626 Monday–Friday, 8:00 AM–5:00 PM CST, or email info@farmvet.co m.

Voicemail is available after hours, and all messages or emails will receive a response within 24 hours.

CAN YOU SHIP PRESCRIPTIONS ANYWHERE IN THE USA?

FarmVet cannot ship prescriptions to Puerto Rico, Hawaii, Alaska, or North Carolina.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit cards (American Express, Discover, Mastercard, and Visa), PayPal, cash, checks, money orders, and EFTs. Credit cards must be issued by a U.S. bank with a U.S. billing address.

You can also prepay via check, money order, or ACH. Please note that personal or company checks take about one week to clear before shipping.

For in-person purchases, we accept credit card, cash, or check. Customers may securely store cards in our system for future in-person use.

We do not accept COD orders.

WHEN WILL I BE CHARGED?

For online orders, your financial institution places an authorization hold at checkout. If your order ships from multiple locations, you’ll see separate charges that total your order amount. Your card is not charged until your order ships.

Orders paid by EFT, cash, check, or money order must be paid in full before shipping. If your order is canceled, the authorization hold will expire per your bank’s policies.

For billing or payment questions, contact accounting@farmvet.com or call (888) 837-3626 ext. 2002.

CAN I GET A RESELLER DISCOUNT?

If you are a reseller, please call us at (888) 837-3626 to discuss potential discounts.

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