FREQUENTLY ASKED QUESTIONS:
DO YOU HAVE THIS PRODUCT IN STOCK?
We strive to maintain a large inventory of products for your convenience. However, when we do not have an item in stock we will attempt to drop ship the item from our supplier. Consequently, sometimes you may receive your order in separate shipments.
CAN YOU TELL ME MORE ABOUT A PRODUCT?
FarmVet offers hundreds of products and lists technical specification information and caution warnings for almost all items. We cannot give you more information on individual products than what is shown on our website. Please visit the manufacturer's web site for further compatibility and specification information.
DO I QUALIFY FOR A RETURN?
Please e-mail email@example.com with the following:
- Order number
- The product name and size in question to return.
- A reason for your return
We will contact you as soon as possible with instructions. A 15% restocking fee will be charged on all returned products.
Please Note: Federal Law prohibits the return of prescription medications. All claims for shortages or damages must be reported within 72 hours of delivery. All returns for non-medication products must be within 30 days and have prior approval. Vaccines and special order items are non-returnable.
WHAT ARE THE DISCOUNT CODE EXCLUSIONS?
Discount Codes can never be applied to Prescriptions, Vaccines, Dewormers, Ulcergard, Perfect Products, EquiFit, Back On Track, Horseware Ireland, Arenus and some manufacturer price-protected items. Discount Codes can not be combined with other Sales or Promotional Offers. Not valid at any Mobile Store Location.
HOW DO I CANCEL A BACKORDERED ITEM?
Send an email with your order number and the item part number and description to firstname.lastname@example.org. We will respond with an email confirmation of the cancellation.
HOW DO I CANCEL AN ORDER THAT WAS JUST PLACED?
You can start the cancellation process by sending an email to email@example.com. Please include your name and order number in the e-mail. You may call to cancel an order at (888) 837-3626. In the event that we have shipped refrigerated/perishable products prior to being notified of your desire to cancel, we cannot guarantee cancellation.
CAN I PICKUP MY ORDER IN-STORE?
We have brick-and-mortar stores in Wellington, FL and Franklin, TN. Visit our Contact Us page for hours. You can order ahead and pick up your order, or you can browse around and find what you need then. We look forward to seeing you!
CAN I GET A QUOTE FOR MY ORDER?
We can give you price quotes by email, telephone, or fax. Though, the best way to get a quote is to build an order in your shopping cart, adding or deleting items as you please. In this way, you can effectively create your own quote and then place the order securely online.
DO YOU OFFER REBATES?
Products purchased from FarmVet are eligible for current manufacturer rebates. If a product currently has a manufacturer rebate, then you can usually get the rebate forms from the manufacturer's web site or we will send the rebate with the product(s). Sometimes the rebate form is included with the product.
CAN YOU REMOVE THE CREDIT CARD AUTHORIZATION ON MY CANCELLED ORDER?
Usually we are able to remove credit card authorizations. Here is how the credit card authorize/charge process works:
When you place an order online you authorize us to capture the amount of the order with your credit card company. The authorization allocates the funds to us, and reduces the available funds to you. Your card is NOT charged yet though - no transaction has taken place. The authorization will be automatically removed within one billing cycle if we do not charge the card. When the order ships in part or in whole, then we charge the authorized amount.
DO YOU SHIP INTERNATIONALLY?
***FarmVet cannot ship prescription items internationally***
Currently, FarmVet can some ship non-prescription items Internationally on a case by case basis. Please contact Judi: firstname.lastname@example.org, 888.837.3626 ext.5606 for a price quote.
WHO DO I CONTACT REGARDING MY ANIMAL'S PRESCRIPTION MEDICATION?
Please call our pharmacist at 888-837-3626 Monday-Friday, 8:00AM - 5:00PM Central Time or email email@example.com.
Voicemail service will be available after these hours as well. Our pharmacist will respond within 24 hours of your call or email.
CAN YOU SHIP PRESCRIPTIONS ANYWHERE IN THE USA?
FarmVet cannot ship Prescriptions to HI, AK or NC.
WHAT PAYMENT METHODS DO WE ACCEPT?
We accept MasterCard, Visa, and American Express. Credit cards must be issued by a US bank with a US billing address. You can place your order using a credit card securely online from our web site at any time. Please note that we do not ship to Post Office Boxes.
You can also prepay by sending a check or money order. Personal or company checks will take about 1 week to clear before we ship.
We do not accept COD orders.
WHEN WILL I BE CHARGED?
The way you are charged depends on the payment method you used. For online payment by credit, ATM, debit or check card, the payment amount is authorized and held by your financial institution at the time you place your order. Your account is actually charged when your orders ships.
Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.
CAN I GET A RESELLER DISCOUNT?
If you are a reseller, please call us to discuss this possibility at 888-837-3626.
STILL HAVE QUESTIONS?
CONTACT US:firstname.lastname@example.org or (888)837-3626.