Shipping & Return Policy
No promotional code is needed for free economy shipping on orders over $79. Orders will ship complete within 3 to 5 business days. Once shipped, your order will arrive between 5 and 7 days. Free Shipping is not available for Vaccine orders, orders requiring refrigeration, oversized products, or orders shipped to Hawaii and Alaska. At this time we are unable to ship to P.O Boxes, APO/FPO addresses, and international addresses. We currently only ship within the US.
If the Billing & Shipping Addresses do not match, the order can be held for up to 48 hours for processing. In the event that an order cannot ship complete within that time frame, all available products will ship at the end of 5 business days. Other exclusions may apply.
Orders under $79 will be charged a flat shipping rate. A flat-rate charge of $13.99 will be added to all orders under $79. Orders shipping to Hawaii or Alaska will have a shipping charge added to your total.
REFRIGERATION & OVERNIGHT FEES
To ensure quality, items such as vaccines that must remain at a certain temperature will incur a refrigeration fee of $35. This includes overnight/2-day shipping (depending on the season) and ice packs. Since vaccines require Refrigerated Shipping they can only be shipped Monday-Thursday to ensure they are received at the appropriate temperature. When purchasing refrigerated vaccines, Refrigerated Shipping will automatically be selected during checkout and an ice pack will be added to your cart. If for any reason this is not automatic, this will happen after the order is placed and you will be contacted by your sales representative.
Overnight/2-day shipping will not be delivered on Saturday. Orders put in on Friday will arrive on Monday the following week.
SHIPPING TIME FRAME
In-stock items will ship from our Tennessee Warehouse within 3-5 business days. We can ship non-prescription items anywhere in the United States. Unfortunately, our pharmacy is currently unable to ship prescriptions to North Carolina, Alaska, and Hawaii.
Most orders are shipped from the FarmVet Warehouse or our Pharmacy located in Franklin, TN. Orders being placed in Florida, both prescription and OTC, will ship from our Wellington Store & Pharmacy if all items are available at that location.
* Some custom or specialty items may be shipped directly from the manufacturer.
Please contact Customer Service at email@example.com if you'd like to know if a specific product will be shipped from the manufacturer.
Order something by mistake or aren’t totally satisfied with the product? No problem. You can simply return the product in new condition within 60 days for a replacement or refund. Some exclusions apply, so please reach out to us before sending your product back. We also offer free returns on sized apparel and tack for horses and riders.
Special order, Customized, or Drop Ship items cannot be returned. Under special circumstances, returns may be processed but will be subject to a restocking fee.
We are not legally allowed to accept returns on Prescription medications, Compounded medications, or Vaccines. If you are unsure if you are purchasing the correct item, please contact our Customer Service Team at firstname.lastname@example.org before placing your order.
Shipping Charges are not eligible for a refund on return orders.
If you are unhappy with a product that has a “Money-Back Guarantee” on the label, that will need to be redeemed directly from the manufacturer. Guarantees made by the Manufacturer can not be redeemed through FarmVet.
DAMAGES & INCORRECT ITEMS
All damages, shortages, or discrepancies must be addressed within 72 hours of delivery. Please notify FarmVet immediately, save all packaging and take pictures of the order to ensure a claim can be submitted. Items that qualify will need to be returned before a refund will be submitted.
FarmVet does not claim responsibility for the use/misuse of products or any of the long-term effects of using our products. Always consult with your veterinarian and the manufacturer’s label for directions on dosage and administration. FarmVet is not responsible for delays incurred by our shipping carrier due to weather or other technical issues. All prices are subject to change without notice. No partial refunds will be given for items that were purchased before an item was on sale.