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SHIPPING POLICY


No promotional code needed for free economy shipping on orders over $60. Orders will ship complete within 3 to 5 business days. Orders under $60 will be charged a flat shipping rate. Free Shipping is not available for Vaccine orders, orders requiring refrigeration, oversized products, or orders shipped outside of the Contiguous United States. If the Billing & Shipping Address do not match, the order can be held for up to 48 hours for processing. In the event that an order cannot ship complete within that time frame, all available products will ship at the end of 5 business days. Other exlcusions may apply.

Some items, like vaccines, may need refrigeration. To ensure quality, items requiring refrigeration may incur a refrigeration fee in addition to flat rate shipping charges. Vaccines require Next Day Air shipping and can only be shipped Monday-Thursday. When purchasing refrigerated vaccines, please select Next Day Air. If you do not select Next Day Air, you may be charged an additional fee.


Most orders are shipped from the FarmVet Warehouse or our Pharmacy located in Franklin, TN. However, some custom items may be shipped directly from the manufacturer. Please contact Customer Service if you'd like to know if a specific product will be shipped from the manufacturer. All orders placed before 2 pm CST Monday-Friday will ship on the same day (excluding Free Shipping orders). Orders placed after 2pm will ship the following business day. We can ship non-prescription items anywhere in the Continental United States. Unfortunately, our pharmacy is currently unable to ship prescriptions to North Carolina. If you live internationally, don’t worry, we can still ship your order! We value the convenience of our customers and we will work with freight forwarders.

We work to offer you the best service, but FarmVet is not responsible for any damages to packages shipped internationally or seized by customs. FarmVet is not responsible for any taxes, tariffs, additional fees or customs restrictions that apply in countries outside of the United States. If for any reason the package is seized by customs, we will not issue you a refund unless all products are returned to us in their original condition within 30 days. See our refund policy for more information.